There are 3 qualities
that distinguish us from competitors
1. We HAVE A COMBINED HISTORY WITH vast experience
ISSERVICE Inc. started as Edward Dam Information Consulting Services in 2005 and with a later partnership with Josh Evink who …
This remained a part-time business for 7 years, growing each year by a minimum of 30%. This growth was based completely on word of mouth, as we did not advertise at all at the time. In the meantime, owner Edward Dam continued in his full-time capacity as IT Manager for multi-site manufacturing companies in the golden horseshoe area.
To better serve the ever-growing customer base, the business was taken from a part-time side business to full-time status in early 2012. Mr. Dam has been in the IT industry since 1998 and has been doing IT Management for large companies since 2005.
2. Certified specialists
Without a thorough knowledge of network and physical technologies, an untrained technician can harm the customer’s infrastructure. We strive to constantly achieve new levels of education to best provide the service you deserve.
From networking to antivirus control our technicians strive to have a growing portfolio of certifications to best serve client needs. We pride ourselves on being knowledgeable in all facets of I.T. infrastructure and software so that we may serve our clients quickly and efficiently. Along with the standard certificates that any service professional should obtain we will also take our time to learn any unique systems that our clientele use. This allows us to diagnose most issues without the need to contact other external support systems
If we do run into a system or issue that we are unfamiliar with we will take the time to research and learn how to solve the issue so that if it should happen again there is less time dedicated to troubleshooting. On request, we will also contact product support lines on your behalf to solve any external issues. During this process, if there is information that is new to resolving an incident we will properly document and share the information among our staff so that all our technicians can solve the issue in the future.
3. We repair all popular brands
We are proud to say that we can fix almost any model of computer or laptop. We always have spare parts, monitors, motherboards, and other components to troubleshoot with confidence.
Our team swears by their tool kits. We are all tinkerers at heart who love to dissect and repair any hardware issues we come across. What this means is that over our years of fixing hardware we have become very proficient in diagnosing and repairing issues from common to the most complex of problems. This includes products from generally all brands of laptop and desktop workstations as well as the printer, server, and network hardware.
The reason we can diagnose and fix hardware with such precision is due to our ever-growing stock of spare, working, parts. When a unit comes in for repair the likelihood of us having the means to fix it on the spot is high; however, if the needed part is not on our shelf we are quick to recognize and order in any parts required to get the job completed. If you have a hardware issue we have the tools to fix it.
What people say
Hundreds of satisfied customers
Since day one Ed Dam was doing IT work and then later on as ISSERVICE we have received and are still receiving top-notch service and product. In the early years of ISSERVICE Janco Steel was one company with one location, we have grown to four locations with 230 employees strong. We do not have a full time IT department on-site, any issue or challenge that comes our way continues to be handled swiftly with efficiency and a high level of professionalism. The team at ISSERVICE has been and continues to be a big part of our success as a company and I know that whoever takes them on as an IT service provider will not be disappointed. Three words, “Top Notch Company”.
ISService has been responsible for overseeing our IT needs since 2014 through both on-site service and remote access. They have provided invaluable assistance for various projects including installation and upgrades to both hardware and software; server upgrades; virus protection; and email migration. They also provide prompt, knowledgeable and professional customer service to 25+ workstations.
ISSERVICE is an exceptional provider and we would highly recommend them to others for their technological needs.
Knowledgeable, Reliable and Prompt
In January 2019 our network was infected with a ransomware cyber-attack and that’s when we called Ed Dam and ISSERVICE. Ed Dam and his team reacted the minute they got the call and stayed with us through many late nights and long hours. They helped us save what we could and rebuild what we could not salvage and have made us stronger and more sustainable through it all. We now have the peace of mind that our network is safe, backed up and effectively managed. I would not hesitate to recommend ISSERVICE to any organization and trust them 100% with our network. They provide reliable, efficient service and expert advice in a prompt and professional manner.
ISSERVICE has been our go-to IT provider for the past 5 years. As a small business, our IT is critical to our success. From remote to onsite support, new installations, and advice, ISSERVICE helps us to maximize our efficiency. They are excellent at customer service, they understand our needs and are well aware of the many technologies and hardware that we use. We enjoy an excellent working relationship with ISSERVICE and would highly recommend them to others.
We have used ISSERVICE for years as our offsite IT resource. They respond quickly to problems, whether they are big or small, and understand that any downtime impacts our business. Their technicians are friendly and we are comfortable having them in our office. We are not big enough to have our IT department and ISSERVICE has been the next best thing for us.
We have worked with ISSERVICE for several years, and they have become indispensable to our operation as a school. Because every student and teacher at our school has a personal laptop, we need our IT people to respond well and respond quickly. They give us good advice, they help us with our visioning and planning, and they help us deal with our immediate needs swiftly and capably. We love what they do, and we hope they keep doing it for many years!